Privacy Policy

1. Introduction and data controller

NextGen Mission Critical ("we," "us," or "our") provides Owner's Representative and data center consulting services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit nextgenmissioncritical.com (the "Site") or use our services.

Data controller: NextGen Mission Critical, LLC, a Texas limited liability company. For all privacy inquiries, data-subject access requests, or to exercise the rights described in section 7, contact us at info@nextgenmissioncritical.com. We respond to verified requests within 30 days.

Jurisdiction: NextGen Mission Critical is a US company that markets and delivers services exclusively in the United States. We do not target individuals or businesses in the European Union or United Kingdom. If you access this site from outside the United States, you do so on your own initiative; we will still honor data-subject rights granted by your local law where reasonably practical.

2. Information We Collect

Contact Form: When you submit our contact form, we collect your name, email address, company name, phone number, project size, project timeline, and message content.

AI Chat Widget: Our AI-powered chat assistant (powered by ElevenLabs) may collect your name, email, company, project details, and conversation transcripts when you interact with it.

Scheduling: When you book a consultation through our Calendly integration, we receive your name, email, and scheduling details.

Payment Information: If you purchase AI Tools subscriptions, payments are processed by Stripe. We do not store your credit card details on our servers.

Analytics & visitor identification: We use Vercel Analytics (cookieless), Google Analytics 4, and HubSpot visitor tracking to understand site usage and identify returning companies that engage with our content. Google Analytics and HubSpot only load if you grant the corresponding consent categories via the cookie banner. See our Cookie Policy for the full inventory.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and consultation requests
• Provide and improve our Owner's Representative services
• Schedule and manage consultations
• Process payments for AI Tools subscriptions
• Send relevant communications about our services
• Analyze Site usage to improve user experience
• Comply with legal obligations

4. Third-Party Services

We rely on the following third-party processors. Each is bound by either a Data Processing Addendum or equivalent terms governing how they handle data on our behalf:

• Vercel (US) — Website hosting and cookieless analytics
• Supabase (US) — Database hosting and data storage
• Microsoft 365 / SharePoint (US/EU) — Document storage and email
• Google Analytics 4 (US) — Site usage analytics (consent-gated)
• HubSpot (US/EU) — CRM and visitor tracking (consent-gated)
• ElevenLabs (US) — AI conversational chat widget
• Stripe (US/IE) — Payment processing
• Calendly (US) — Appointment scheduling

Each service has its own privacy policy. International transfers from the EU/UK rely on the EU-US Data Privacy Framework or Standard Contractual Clauses where applicable.

5. Data Retention

We retain contact form submissions and lead data for up to two years. AI chat transcripts are retained for up to one year. Analytics data is retained in anonymized form. You may request deletion of your personal data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure database hosting, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Receive your data in a portable format
• Object to or restrict certain processing
• Withdraw consent for analytics or marketing cookies at any time via the Cookie Settings link in the footer
• Opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising under CCPA/CPRA via the Do Not Sell or Share My Info link in the footer
• Lodge a complaint with your local data protection authority (EU/UK residents)

To exercise any of these rights, submit a request via our privacy request form or email info@nextgenmissioncritical.com. We respond to verified requests within 30 days.

8. Cookies and tracking technologies

We use three categories of cookies and similar technologies: strictly necessary (always on), analytics, and marketing. Non-essential categories are off by default until you grant consent via the cookie banner. You can change your choice anytime via the Cookie Settings link in the footer.

For the full inventory — every cookie name, provider, purpose, and retention — see our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: info@nextgenmissioncritical.com