Privacy Policy

1. Introduction

NextGen Mission Critical ("we," "us," or "our") provides Owner's Representative and data center consulting services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit nextgenmissioncritical.com (the "Site") or use our services.

2. Information We Collect

Contact Form: When you submit our contact form, we collect your name, email address, company name, phone number, project size, project timeline, and message content.

AI Chat Widget: Our AI-powered chat assistant (powered by ElevenLabs) may collect your name, email, company, project details, and conversation transcripts when you interact with it.

Scheduling: When you book a consultation through our Calendly integration, we receive your name, email, and scheduling details.

Payment Information: If you purchase AI Tools subscriptions, payments are processed by Stripe. We do not store your credit card details on our servers.

Analytics: We use Vercel Analytics to collect anonymized usage data including page views, referral sources, and device information. This data does not personally identify you.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and consultation requests
• Provide and improve our Owner's Representative services
• Schedule and manage consultations
• Process payments for AI Tools subscriptions
• Send relevant communications about our services
• Analyze Site usage to improve user experience
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services:

• Supabase — Database hosting and data storage
• Vercel — Website hosting and analytics
• ElevenLabs — AI conversational chat widget
• Stripe — Payment processing
• Calendly — Appointment scheduling

Each service has its own privacy policy governing the data they process on our behalf. We encourage you to review their policies.

5. Data Retention

We retain contact form submissions and lead data for up to two years. AI chat transcripts are retained for up to one year. Analytics data is retained in anonymized form. You may request deletion of your personal data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure database hosting, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data. You may also opt out of marketing communications at any time. To exercise these rights, contact us at logan@nextgenmissioncritical.com.

8. Cookies

Our Site uses essential cookies for functionality and analytics cookies through Vercel Analytics. We do not use advertising or tracking cookies. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: logan@nextgenmissioncritical.com